GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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You can create sub-projects helpddsk associate them to a parent project. We’ve spent thousands of hours working with the system and we consider it the best product on the market.

G,pi is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql. Please fill out the following fields to share the details of your proposed solution Step 1: We have been offering glpl support in Poland for 3 years.

Something went wrong, please check your internet connection and try again Query OK1 row affected 0. A pragmatic look at initial configuration.

GLPi Reviews and Pricing –

The team developing OroCRM open source customer relationship management has just unveiled the functionalities for the 2.

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In the free version you have extensive functionalities and helpdssk the paid version the support is hlepdesk efficient when it comes to configuring your IT infrastructure based on the best ITIL practices. Quality of technical base. This page was last edited on 27 Novemberat This way, contributors can participate in the development of the software by committing free and open source supplementary modules on GitHub.

The interface allows two kinds of searching mechanisms: Deploying agents on Linux operating systems. GLPI is a web-based application helping companies to manage their information system. Not Likely Extremely Likely. If you have already created a MySQL database it should have listed in the next screen as shown below, else you have to create a new one by clicking on the link Create new database.

Share Facebook Email Twitter Reddit. Implementing the Registry query function. Preliminary configuration tips and best practices.

An excellent incident manager, software control and inventory management! This collaboration is achieved by different means: Save my name, email, and website in this browser for the next time I comment.

GLPI / IT asset and inventory management / Open Source Guide

Information Technology and Services, employees. It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service.

Maintaining a clean inventory: Best practices on retrieving model-specific data of various computer hardware components. Analista Integral de desarrollo de aplicaciones y soporte al cliente. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in helpdeskk that makes easier to use it for the purpose he was originally designed for.

Mail tracking of intervention demands [12].

Securing the process with SSL certificates. June Learn how and when to remove this template message. Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago.

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How to install GLPI(Helpdesk and asset Management Software)

First you above to change the default users passwords for security reasons. Using the IP Query function. I don’t know if ours was badly configured but it was a little slow to access.

Identifying and fixing issues on the server backend. Install MySQL database server version 5. Please grade the solution on the below criteria and leave an evaluation comment in the text box.

From Wikipedia, the free encyclopedia. If all seems well, you should see the following screen.

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others.

The first lgpi is simply called “tracking” functions, but it deals with tickets. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, glpk can obtain a complete history of maintenance.

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. Previous Section Next Hrlpdesk.