Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.
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In other projects Wikimedia Commons. Provides an integrated workflow optimized for a high-volume call-center agent’s desktop Manages sales, support and marketing processes coarify call centers Supports a common workflow engine with access to a customer information database Clarkfy a range of tools for optimizing a call center’s performance and delivering personalized service.
Between and Amdocs took its initial diversification steps, expanding first into the wireline telephony arena and then the mobile space. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Amdocs’ co-existence strategy allows companies to incrementally move to browser-based systems as business requirements and budget constraints allow.
The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers. Tight billing and order management integration at the contact center is a plus. A new development environment for creating ClarifyCRM Web client applications and data models Offers what you see is what you get WYSIWYG editing of user interface page layout and controls Uses wizards to speed customization off existing business logic and user interface pages Navigates ClarifyCRM objects and components through graphical means Leverages existing Java tools and experience.
However, the vendor also clarufy that today’s sluggish business economy is prohibiting many customers from doing so. Media related to Amdocs at Wikimedia Commons.
Easy No-hassle Amdocs Clarify CRM INTEGRATION
Thin-client version of ClearCallCenter Accessed through any standard browser from any location. Instead, Pegasystems’ strong financial services and healthcare base use the vendor’s Business Process Management BPM system for developing, executing and managing decision-intensive applications that can be applied to customer service and support activities. Manages information flows ajdocs ensure amdocx for changes, fixes and improvements to a product are handled efficiently.
Companies can save hundereds of thousands of dollars in reduced Average Handle Time alone. Handles employee problems and requests lcarify internal help desks Enables inquiries to be logged, tracked and escalated based on pre-defined business processes Provides agents with relevant employee, inquiry and departmental information Resolves problems through a knowledge base of previous solutions to common problems Employees can serve themselves and log cases via e-mail.
DOX Russell Component.
When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed with a real-time decision engine with the prospect of converting these interactions into selling opportunities. Washington Report on Middle East Affairs. The information contained herein has been obtained from sources believed to be reliable. Morris KahnAmdoocs Dotan.
Easy No-hassle Amdocs Clarify INTEGRATION
It interfaces with other ClarifyCRM modules through a windowing interface for instant access to billing, campaign, contracts, ordering, quoting, scripting and other functions.
The vendor offers the following CRM 7. The product line has been strengthened considerably through Release 12’s Web orientation, as well as through an infusion of Xchange’s customer analytics capabilities. Amdocs’ products are used by wireline, wireless, broadband, electronic, mobile commerce and IP service companies. Avner also said the company divides its 12 global centres into divisional and core product development centres. Amdocs offers a comprehensive line of service solutions that can be applied to customer service organizations, contact centers, Web-based knowledge portals and field agents.
Benefits of Amdocs Clarify Integration This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs. Through predictive and behavioral analysis, Amdocs’ CSS solution gives agents customer information that leads to a leveraged outcome.
This helps companies to develop better-targeted service and support for customers. Based on a “Pure Internet Architecture,” PeopleSoft 8 CRM products are designed to provide organizations with a degree view of customer and associated information.
Over the years, Amdocs has continued to amvocs its product and services offerings. Offers hour customer care and ordering services to residential customers Allows customers to pay bills; open and track service requests; order, update and cancel services; and update account details.
Amdocs now offers a more comprehensive solution for campaign management and customer analytics.
Ameocs company specializes in software and services for communications, media and financial services providers and digital enterprises.
Within the past year, Amdocs has introduced browser-based versions of its sales, billing, customer service and support, call center, and response center applications.
Amdocs – Wikipedia
Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide. Amdocs reports that users of these “classic” or fat-client products have not expressed a desire to move to a thin-client interface. Handles billing inquiries and adjustments at the first point of contact Applies consistent billing rules and guidelines across all interaction channels Supports integration to third-party billing systems.
In earlyfederal agencies conducted a counterintelligence investigation to determine if Amdocs was being used by Israel to eavesdrop on U. By continuing to use this site you are giving us your consent to do this. Please do not remove this message until conditions to do so are met.
In MarchAmdocs expanded its ClarifyCRM application suite through the acquisition of the assets of Xchange, a supplier of campaign management and real-time marketing automation software. Chordiant 5 comprises six service-related modules: Comprised of two modules: This page was last edited on 13 Decemberat